Effective Date: September 3, 2026

At Authentic Farm House, we aim to provide high-quality products and a smooth shopping experience. This Cancellation & Refund Policy explains the conditions under which orders may be cancelled and refunds may be issued.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request a cancellation, customers should contact us as soon as possible and provide their order number.

Once an order has been dispatched, cancellation may not be possible.

If the cancellation is approved before dispatch, the eligible amount will be refunded to the original payment method.

2. Cancellation After Dispatch

Orders that have already been dispatched generally cannot be cancelled.

If a customer refuses delivery or requests cancellation after dispatch, any applicable shipping, return, or handling charges may be deducted from the refundable amount.

3. Refund Eligibility

A refund may be provided in the following situations:

. The order was successfully cancelled before dispatch.

. The wrong product was delivered.

. The product arrived damaged.

. Authentic Farm House is unable to fulfil a confirmed order.

. All refund requests are subject to verification.

4. Food & Consumable Products

Because our products include spices, spice powders, jaggery, tamarind, and other food/consumable items, we generally do not accept refunds or returns simply because a customer has changed their mind, ordered the wrong product, or does not like the product after opening it.

However, genuine issues involving damaged, defective, incorrect, or compromised products may be considered for replacement or refund.

5. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Please provide:

. Order number

. Photographs of the product

. Photographs of the packaging

. Details of the problem

We may request additional information to verify the claim.

After verification, we may provide a replacement or refund, depending on the circumstances.

6. Refund Process

Once a refund is approved, the refund will normally be initiated to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

7. Refund Processing Time

Approved refunds are generally processed within 5–10 business days.

However, the actual time for the amount to be credited may depend on the payment service provider or bank.

8. Shipping Charges

Shipping charges, where applicable, are generally non-refundable.

However, if the refund is due to an error on our part, such as an incorrect product being shipped or a confirmed damaged product, the applicable shipping amount may also be considered for refund.

9. Failed or Returned Deliveries

If an order is returned to us because of:

• Incorrect or incomplete address
• Incorrect phone number
• Customer unavailable during delivery attempts
• Customer refusing delivery
• Other reasons attributable to the customer

any refund will be subject to applicable shipping, return, or handling costs.

Additional charges may apply if the customer requests re-delivery.

10. Refund Not Received

If you have received confirmation that your refund has been processed but the amount has not appeared in your account within the expected period, please first contact your bank or payment provider.

If the issue continues, contact Authentic Farm House with your order number and refund details so that we can assist you.

11. How to Request Cancellation or Refund

To request an order cancellation or refund, please contact us with:

• Full name
• Order number
• Registered mobile number
• Reason for cancellation/refund
• Supporting photographs or other information, where applicable

We will review the request and inform you of the applicable resolution.

12. Policy Changes

Authentic Farm House reserves the right to modify or update this Cancellation & Refund Policy at any time.

Any changes will be published on this page with the updated effective date.

13. Contact Us

For questions regarding cancellations or refunds, please contact us through the contact details available on our website.

Authentic Farm House
Changanassery, Kerala, India

Email: info@example.com
Phone: +43 959 595 959

Please replace the placeholder email address and phone number with your actual business contact details before publishing this page.