Last Updated: September 1, 2026

Welcome to Authentic Farm House. These Terms & Conditions govern your use of our website and your purchase of products from us.

By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.

1. About Authentic Farm House

Authentic Farm House operates an online store offering spices, traditional food products and related products through our website.

Website: https://authenticfarmhouse.com/

Business Name: Authentic Farm House
Email: farmhouseauthentic@gmail.com
Phone: +91 8089097393

Address:

Building No.: 487/Ward No.: 2
Vazhaparambil Building, CSI Junction Thuruthy P.O Changanacherry, Kottayam Kerala-686535
GSTIN: 32AAYFD5456F1Z6
8089097393

2. Use of Our Website

By using our website, you agree that:

. You will provide accurate information when creating an account or placing an order.

. You will use the website only for lawful purposes.

. You will not attempt to interfere with or damage the website.

. You will not use the website for fraudulent or unauthorized activities.

. You are responsible for maintaining the confidentiality of your account information.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms & Conditions have been violated.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However:

. Product appearance may vary slightly from photographs.

. Natural food products may vary in colour, texture, aroma or appearance from batch to batch.

. Product availability may change without prior notice.

. Packaging may occasionally differ from the images displayed on the website.

We reserve the right to correct errors or update product information when necessary.

4. Product Quality

Authentic Farm House aims to provide quality spices and food products.

Customers should follow the storage, preparation and usage instructions provided on the product packaging.

Once a product has been delivered, the customer is responsible for storing it appropriately according to the instructions provided.

Chemical-Free: No artificial chemicals or additives are used.

Storage Instructions: Store in a cool, dry place away from direct sunlight, heat, and moisture. Keep the package tightly sealed after opening to maintain freshness and quality.

5. Product Availability

All products displayed on our website are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative product, refund or cancellation of the unavailable item.

6. Prices

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges or other fees may be added during checkout where applicable.

We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing error occurs, we reserve the right to correct the error and contact the customer regarding the affected order.

7. Placing an Order

When you place an order through our website, you agree to provide accurate billing, shipping and contact information.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or other available communication methods.

An order confirmation does not necessarily guarantee that the order will be fulfilled if the product is unavailable, payment cannot be verified, or there is an error in the order information.

8. Order Cancellation

Orders may be cancelled subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible using the contact details provided on our website.

9. Payment

We may offer multiple payment methods, including online payment options and other payment methods made available at checkout.

Payments may be processed through third-party payment gateways.

We do not normally store complete debit card, credit card, UPI PIN, banking passwords or other sensitive payment credentials on our website.

If a payment is unsuccessful, the order may not be processed until successful payment is received or another payment arrangement is confirmed.

10. Shipping and Delivery

We aim to dispatch orders within the estimated processing time displayed on the website.

Delivery times may vary depending on:

. Delivery location

. Courier availability

. Weather conditions

. Public holidays

. Transportation delays

. Other circumstances outside our reasonable control

. Estimated delivery times are not guaranteed unless expressly stated otherwise.

Customers should provide a complete and accurate delivery address and contact number.

Authentic Farm House will not be responsible for delays caused by an incorrect or incomplete address provided by the customer.

11. Delivery Issues

Customers should inspect the package when it is delivered.

If the package appears damaged, opened or tampered with, please contact us as soon as possible and provide photographs or other relevant information where requested.

For missing, damaged or incorrect products, please contact us within the period specified in our Refund & Returns Policy.

12. Returns and Refunds

Returns, replacements and refunds are subject to our Refund & Returns Policy.

Because our products may include food and consumable items, certain products may not be eligible for return for health, hygiene and safety reasons.

Please review our Refund & Returns Policy before placing an order.

13. Customer Accounts

If you create an account on our website, you are responsible for keeping your login credentials confidential.

You are responsible for activities performed through your account.

Please notify us immediately if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or are involved in fraudulent or unauthorized activity.

14. Intellectual Property

All content on the Authentic Farm House website, including but not limited to:

. Logos

. Brand names

. Product images

. Photographs

. Text

. Graphics

. Website design

. Product descriptions

. Other original materials

may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish or commercially use our content without prior written permission, except where permitted by law.

15. User-Submitted Content

If you submit reviews, comments, photographs or other content to our website, you agree that the content should not:

. Be unlawful or misleading

. Contain offensive or abusive material

. Infringe another person’s intellectual property rights

. Contain malicious software

. Contain spam or unauthorized advertising

. Violate another person’s privacy

We reserve the right to remove content that violates these requirements.

16. Third-Party Services

Our website may use third-party services such as payment gateways, courier services, hosting providers, analytics services and communication platforms.

These third parties may have their own terms and privacy policies.

Authentic Farm House is not responsible for the policies or practices of third-party services beyond our reasonable control.

17. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

. Available without interruption

. Free from technical errors

. Free from viruses or other harmful components

. Compatible with every device or browser

We may temporarily suspend or modify website services for maintenance, security or other operational reasons.

18. Limitation of Liability

To the extent permitted by applicable law, Authentic Farm House shall not be responsible for losses resulting from circumstances beyond our reasonable control, including delays caused by courier services, natural disasters, technical failures, internet disruptions or other unforeseen events.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

We will not be considered responsible for failure or delay in fulfilling our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, strikes, transportation disruptions, government restrictions, pandemics, technical failures or other unforeseen events.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

21. Changes to These Terms

Authentic Farm House may update these Terms & Conditions from time to time.

Changes will be posted on this page along with an updated “Last Updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business, subject to applicable law.

23. Contact Us

If you have questions regarding these Terms & Conditions, orders or our products, please contact us:

Authentic Farm House
Website: https://authenticfarmhouse.com/
Email: farmhouseauthentic@gmail.com
Phone: +91 8089097393

Address: 

Building No.: 487/Ward No.: 2
Vazhaparambil Building, CSI Junction Thuruthy P.O Changanacherry, Kottayam Kerala-686535
GSTIN: 32AAYFD5456F1Z6
8089097393

Authentic Farm House
Pure, Natural & Authentic Products for Your Home