Last Updated: September 1, 2026

At Authentic Farm House, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. About Us

Authentic Farm House operates an online store offering spices, traditional food products and related products.

Website: https://authenticfarmhouse.com/

Business Name: Authentic Farm House
Email: farmhouseauthentic@gmail.com
Phone: +91 8089097393

Address:

Building No.: 487/Ward No.: 2
Vazhaparambil Building, CSI Junction Thuruthy P.O Changanacherry, Kottayam Kerala-686535
GSTIN: 32AAYFD5456F1Z6
8089097393

2. Information We Collect

When you use our website, create an account, place an order or contact us, we may collect the following information:

. Full name

. Billing and shipping address

. Email address

. Phone number

. Account login information

. Order and purchase details

. Product preferences and enquiries

. Information you provide through contact forms

. Payment-related information required to process your order

. We only collect information that is reasonably necessary to provide our services and process your orders.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways.

Authentic Farm House does not normally store your complete debit card, credit card, UPI PIN, banking password or other sensitive payment credentials on our website.

Payment information is handled by the applicable payment service provider according to its own privacy and security policies.

4. How We Use Your Information

We may use your personal information to:

. Process and deliver your orders

. Confirm and communicate order details

. Provide customer support

. Respond to enquiries

. Manage your customer account

. Process payments and refunds

. Send important information about your orders

. Improve our website, products and services

. Prevent fraud, misuse or unauthorized activity

. Comply with applicable legal and regulatory requirements

If you choose to receive marketing communications, we may also use your email address or phone number to send information about products, offers and updates.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

. Remember items in your shopping cart

. Keep you logged into your account

. Remember your preferences

. Improve website functionality

. Understand how visitors use our website

. Improve website performance

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions, including shopping cart and checkout features.

6. WooCommerce and Website Services

Our website uses WordPress and WooCommerce to provide online shopping functionality.

WooCommerce may process information required to create customer accounts, manage shopping carts, process orders and provide related e-commerce services.

Information collected through the website may include your name, contact details, billing and shipping information, order details and other information necessary to complete your purchase.

7. Sharing of Personal Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to provide our services, including:

. Payment gateway providers

. Delivery and courier partners

. Website hosting and technical service providers

. Website analytics or security services

. Email or communication service providers

. Professional advisers where necessary

. Government authorities or law-enforcement agencies when legally required

Only information reasonably necessary for the relevant service or legal requirement will be shared.

8. Order and Delivery Information

When you place an order, we may share necessary information such as your name, phone number and delivery address with our delivery or courier partners so that your order can be delivered successfully.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Certain information may need to be retained for longer periods where required for:

. Accounting and financial records

. Tax and legal requirements

. Order history

. Dispute resolution

. Fraud prevention

. Compliance with applicable laws

When information is no longer required, we may securely delete or anonymize it.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

. Request access to information we hold about you

. Request correction of inaccurate information

. Request deletion of personal information where legally permitted

. Withdraw consent where processing is based on consent

. Object to certain types of processing

. Request information about how your data is used

To exercise a privacy-related right, contact us using the details provided below.

12. Marketing Communications

If you have subscribed to receive promotional communications, we may send you information about new products, offers or other updates.

You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the communication, where available.

Transactional messages relating to your orders may still be sent when necessary to complete or manage your purchase.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those services before providing them with personal information.

14. Children’s Privacy

Our website is intended for general use and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services or applicable laws.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Authentic Farm House

Website: https://authenticfarmhouse.com/

Email: farmhouseauthentic@gmail.com

Phone: +91 8089097393

Address:

Building No.: 487/Ward No.: 2
Vazhaparambil Building, CSI Junction Thuruthy P.O Changanacherry, Kottayam Kerala-686535
GSTIN: 32AAYFD5456F1Z6
8089097393

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate period.

Authentic Farm House
Pure, Natural & Authentic Products for Your Home